Refund & Cancellation Policy
Aananda Sundari (Aanandasundari)
Last updated: [FILL: publish date for 'Last updated']
1. Who this applies to
This policy covers payments to Dr Anish M Kurias for consultations booked through aanandasundari.com. [FILL: confirm online payments are taken through Razorpay, or delete the payment sections]
2. Fees and pricing
All prices are in Indian rupees (INR). Consultation fee: [FILL: consultation fee in rupees, and any other fees]. [FILL: state whether the fee includes GST] We tell you the fee before you pay. The fee covers: [FILL: what is included, e.g. length of consultation and any follow-up].
3. How payment works
After you send a request, our team messages you on WhatsApp to confirm a time and share a secure payment link. Your consultation is confirmed once payment is received. Payments are processed by Razorpay; we never see or store your card or bank details. [FILL: confirm payment methods accepted]
4. Rescheduling or cancelling by you
To reschedule or cancel, message us on WhatsApp at +91 93079 39542 or email drpratiksha@aanandasundari.com. Please do this at least [FILL: notice period, e.g. hours before the appointment] before your appointment. Rescheduling: [FILL: how many times a booking may be moved, and any charge]. Cancellation: [FILL: what is refunded and what is kept]. If you do not attend (no-show): [FILL: what happens to the fee].
5. If we cancel or reschedule
If we cancel, or cannot hold your consultation at the agreed time, we will offer you [FILL: what we offer: a new time, a full refund, or both].
6. Refunds
- When a refund is due: [FILL: the cases in which a refund is given].
- How to ask: message +91 93079 39542 or email drpratiksha@aanandasundari.com with your name, the phone number you booked with and the payment reference.
- Timeline: we review a request within [FILL: review time in working days] and, if approved, send the refund within [FILL: refund time in working days].
- Mode: [FILL: confirm refunds go back to the original payment method through Razorpay]
- After a consultation has taken place: [FILL: refund position once the consultation has been given].
7. Failed or duplicate payments
If money was taken from your account but we did not confirm your payment, or you were charged twice, contact us with the Razorpay payment ID or a screenshot. We will correct it or refund the extra amount within [FILL: time in working days].
8. Delivery of the service
Consultations are given online only, by video, with no in-person visits. Nothing physical is shipped through the Site.
9. Questions and complaints
Email drpratiksha@aanandasundari.com or call +91 93079 39542 ([FILL: support hours: days and times, IST]). Complaints can go to our Grievance Officer, see the Privacy Policy.